3 reasons devops must integrate agile and ITSM tools

Many organizations follow devops principles and want to transform into devops cultures. Some of the key practices include version control, continuous integration and delivery (CI/CD), infrastructure as code (IaC), applying machine learning in operations (AIops), and continuous testing. More advanced teams also focus on continuous planning, architecting cloud-native applications, developing microservices, controlling code with feature flags, promoting shift-left security practices, establishing service-level objectives, managing error budgets, and becoming more data driven.

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