The Lack of Content Moderation Transparency: The Cloudflare and Kiwi Farms Example

Cloudflare has withdrawn services from Kiwi Farms.  

That sentence probably doesn’t mean anything to most readers, so let’s unpack it. Cloudflare provides internet security services (protecting websites, for example, against cyber attacks) and also provides for quicker access to websites by allowing the sites to be cached around the network (that is, stored in more than one network location). Kiwi Farms, which serves as an online forum that facilitated online harassment campaigns, employed Cloudflare to protect its site. According to the Washington Post, at least three suicides resulted from activity on Kiwi Farms, with “many on the forum consider[ing] their goal to drive

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