Following a few questions from the ‘agents,’ victim Mahashweta Pal grew suspicious and called the official helpline number of the airlines to inform them about the narrow escape from the fraud.
Pal, the social media manager at Inquest, was taken aback when, on January 1, she received a call from an alleged Indigo agent informing her that her tickets had been cancelled. Pal had purchased a round-trip ticket to Kolkata on Indigo.
“The caller then proceeded to offer two options: immediate rebooking at the same fare or a refund of the original booking amount (Rs 15,600) within 24 hours[…]This purported cancellation was presented as a fact, with no prior notification or explanation provided. The caller told me he could send me a link for repayment on WhatsApp,” Pal said.
Pal discovered that her tickets had been cancelled, but that a third party had handled it, after hanging up the phone and dialling Indigo’s official hotline number.
She informed that the Indigo ‘agents’ informed her of the cancellation of her tickers and that there was nothing they could do except initiate a “partial refund of the cancelled tickets and I received around Rs 8,000.”
However, when Pal asked some follow-up questions,
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