Bengaluru Woman Loses ₹2 Lakh to Sophisticated IVR-Based Cyber Scam

Cyber fraud continues to evolve, with scammers using increasingly sophisticated techniques to deceive victims. In a recent case from Bengaluru, a woman lost ₹2 lakh after receiving a fraudulent automated call that mimicked her bank’s Interactive Voice Response (IVR) system. The incident underscores the growing risk of technology-driven scams that exploit human vulnerability in moments of urgency. 

The fraud occurred on January 20 when the woman received a call from a number that closely resembled that of a nationalized bank. The caller ID displayed “SBI,” making it appear as though the call was from her actual bank. The pre-recorded message on the IVR system informed her that ₹2 lakh was being transferred from her account and asked her to confirm or dispute the transaction by pressing a designated key. Startled by the alert, she followed the instructions and selected the option to deny the transfer, believing it would stop the transaction. 

However, moments after the call ended, she received a notification that ₹2 lakh had been debited from her account.

Realizing she had been scammed, she rushed to her bank for assistance. The bank officials advised her to report the fraud immediately to the cybercrime helpline at 1930 and file a police complaint. Authorities registered a case under the Information Technology Act and IPC Section 318 for cheating. 

Cybercrime investigators believe this scam is more sophisticated than traditional IVR

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