Deepening Government Use of AI and E-Government Transition in Latin America: 2024 in Review

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Policies aimed at fostering digital government processes are gaining traction in Latin America, at local and regional levels. While these initiatives can streamline access to public services, it can also make them less accessible, less clear, and put people’s fundamental rights at risk. As we move forward, we must emphasize transparency and privacy guarantees during government digital transition processes.

Regional Approach to Digitalization 

In November, the Ninth Ministerial Conference on the Information Society in Latin America and the Caribbean approved the 2026 Digital Agenda for the region (eLAC 2026). This initiative unfolds within the UN Economic Commission for Latin America and the Caribbean (ECLAC), a regional cooperation forum focused on furthering the economic development of LAC countries.

One of the thematic pillars of eLAC 2026 is the digital transformation of the State, including the digitalization of government processes and services to improve efficiency, transparency, citizen participation, and accountability. The digital agenda also aims to improve digital identity systems to facilitate access to public services and promote cross-border digital services in a framework of regional integration. In this context, the agenda points out countries’ willingness to implement policies that foster information-sharing, ensuring privacy, security, and interoperability in government digital systems, with the goal of using and harnessing data for decision-making, policy design and governance.

This regional process reflects and feeds country-level initiatives that have also gained steam in Latin America in the last few years. The incentives to government digital transformation take shape against the backdrop of improving government efficiency. It is critical to qualify what efficiency means in practice. Often “efficiency” has meant budget cuts or shrinking access to public processes and benefits at the expense of fundamental rights. The promotion of fundamental rights should guide a State’s

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