Designing user management for machine-to-machine interactions

If a user lacks human traits and doesn’t have much of a personality, there might be a good reason for this. The user might be a machine.

Today, more than 90% of internet traffic is between machines. In reality, machines that consume your B2B SaaS application are also users—just a different kind of user. That’s why every online and SaaS application today must include well-thought-out user management practices and policies specifically designed to handle the different challenges and requirements of machine-to-machine (M2M) interactions.

Based on years of experience helping B2B SaaS companies handle M2M interactions, I’ve put together a quick guide with best practices for efficient, effective, and secure machine-to-machine user management. Let’s dive in.

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