Fintechs Encouraged to Join National Cyber Fraud Reporting System

The Fintech Association of India (FACE) has urged its members to register on the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS). This platform, part of the broader National Cybercrime Reporting Portal, facilitates the reporting and management of financial cyber frauds. By joining, fintech companies can better handle customer complaints and collaborate with law enforcement to prevent fraud.

This initiative by FACE is noteworthy, especially as it seeks approval to become a self-regulatory organisation (SRO) for fintech lenders. The Reserve Bank of India (RBI) is expected to announce its decision soon, with FACE and the Digital Lenders’ Association of India both in the running to be recognised as an SRO. The establishment of an SRO will likely lead to more stringent industry oversight, promoting higher standards of operation and better consumer protection within the fintech sector.

The push for fintechs to join the CFCFRMS comes at a critical time. As digital transactions grow more common, the opportunities for cyber fraud have increased. The convergence of various financial entities— such as banks, non-banking financial companies, insurance providers, and payment services—has created more potential points of vulnerability. The CFCFRMS is designed to coordinate the efforts of all stakeholders, enabling action to block fraudulent transactions before they can be completed.

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