Persistent challenges in adhering to established incident management processes pose a significant risk to organizations, amplifying potential downtime costs amidst a surge in service incidents, according to Transposit. Despite a majority of respondents (59.4%) who have a defined incident management process in place and a level of automation that meets their needs (71.1%), organizations grapple with a surge in service incidents and still struggle to quickly resolve them. 66.5% of organizations reported an increase in … More
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