The BPO industry is facing a persistent threat from a malicious actor called Muddled Libra. This threat actor employs advanced social engineering tactics to launch repeated attacks and gain unauthorized entry into BPO systems.
Business process outsourcing (BPO) is the act of delegating specific business functions or processes to an external service provider. Frequently known as information technology-enabled services (ITES), BPO relies on the use of IT to enable and streamline outsourced operations within the contemporary business environment.
The cybersecurity company has categorized cybercrime groups using the designation “Libra,” which is inspired by the constellation theme. The threat actor referred to as “Muddled Libra” received this name due to the uncertainty surrounding its utilization of the 0ktapus framework.
The intrusion set known as 0ktapus, or Scatter Swine, emerged in August 2022 and gained attention for its involvement in smishing attacks against numerous organizations. Prominent targets included Twilio and Cloudflare.
Additionally, in the same year, CrowdStrike disclosed a series of cyberattacks that targeted telecom and BPO companies, starting as early as June 2022. These attacks employed a
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