Google has been at the forefront of protecting users from the ever-growing threat of scams and fraud with cutting-edge technologies and security expertise for years. In 2024, scammers used increasingly sophisticated tactics and generative AI-powered tools to steal more than $1 trillion from mobile consumers globally, according to the Global Anti-Scam Alliance. And with the majority of scams now delivered through phone calls and text messages, we’ve been focused on making Android’s safeguards even more intelligent with powerful Google AI to help keep your financial information and data safe.
Today, we’re launching two new industry-leading AI-powered scam detection features for calls and text messages, designed to protect users from increasingly complex and damaging scams. These features specifically target conversational scams, which can often appear initially harmless before evolving into harmful situations.
To enhance our detection capabilities, we partnered with financial institutions around the world to better understand the latest advanced and most common scams their customers are facing. For example, users are experiencing more conversational text scams that begin innocently, but gradually manipulate victims into sharing sensitive data, handing over funds, or switching to other messaging apps. And more phone calling scammers are using spoofing techniques to hide their real numbers and pretend to be trusted companies.
Traditional spam protections are focused on protecting users before the conversation starts, and are less effective against these latest tactics from scammers that turn dangerous mid-conversation and use social engineering techniques. To better protect users, we invested in new, intelligent AI models capable of detecting suspicious patterns and delivering real-time warnings over the course of a conversation, all while pri
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