The help desk system, which is used by some of the largest companies in the world, such as FedEx and Zoom, is accessed by hackers using a password that was stolen, according to a statement released by Okta on October 20. Okta provides software that other businesses use to manage login accounts. The attack on Okta, which has already cost the company $2 billion in market valuation, has the potential to spread into a more serious issue because this data occasionally contains files that can be used to secretly access the systems of Okta clients.
There are already indications of this happening. On Monday, popular password management company 1Password revealed that hackers had gained access to some parts of Okta’s computer network by using data they had taken from the help-desk portal. The company notes that the brief intrusion was limited to a system that manages “employee-facing apps” and that “no 1Password user data was accessed.”
Depending on how they utilize the service and the internal systems they have connected to it, other Okta customers might be at greater risk. Gruhbhub, Tyson Foods, T-Mobile, the pharmaceutical firm McKesson, the diagnostics company LabCorp, and Main Street merchants like Crate & Barrel and Levi’s are among Okta’s prime customers.
According to Kyrk Storer,
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