New Frontiers for the Contact Centre

Why not move from a customer relationship model to a model for relationships with customers? All too often, the distribution of incoming calls is based on the availability of agents when it should be based, above all, on the customer’s…

Is Your Critical SaaS Data Secure?

Increasingly sophisticated adversaries create a significant challenge as organizations increasingly use Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS) to deliver applications and services. This mesh of cloud-based applications and services creates new complexities for security teams. But attackers need only…