A major data breach involving Bangchak Corporation Public Company Limited is being swiftly investigated by Thailand’s Personal Data Protection Committee (PDPC). The company stated that unauthorised access to its customer feedback system had affected roughly 6.5 million records.
A statement posted on the PDPC Thailand Facebook page on April 11 claims that Bangchak discovered the breach on April 9 and acted right away to secure the compromised systems and prevent unauthorised access. The portal from which the hacked data originated was used to gather customer input.
The PDPC has directed Bangchak to conduct an extensive internal investigation and submit a comprehensive report outlining the nature of the exposed data, the impact on consumers, the root cause of the breach, and a risk assessment. The agency is also investigating whether there was a violation of Thailand’s Personal Data Protection Act (PDPA), which might result in legal action if noncompliance is discovered.
In response to the breach, Bangchak delivered SMS alerts to affected customers. The company declared that no sensitive personal or financial information was compromised. However, it advised users not to click on strange links or share their OTP (One-Time Password) tokens with others, which is a typical practice in phi
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