While the company has acknowledged this as a “cyber-security issue,” and addressed the problem by taking down certain systems, it confirms that the facilities remained “operational.”
The customers have also been facing issues owing to the security breach. In one instance, a customer staying at the MGM Grand in Las Vegas reported that she ended up into the wrong room due to the malfunctioning of hotel’s digital keys. Following this, the staff had to substitute it with physical keys. The customer was further offered a complimentary stay as a compensation.
Also, a TikTok video has also been posted by the customer, showing how the slot machines and gambling games at the resort was not operating at the moment.
Moreover, many complaints were seen surfacing on social media where users complained about their reservation getting canceled, or about their inability to check in, pay by card, or log in. One customers claimed that he had to leave the MGM Grand premise, in order to look for cash for buying food.
In regards to this, MGM Resorts stated in their X post (known formerly as Twitter) that it has started an investigation “with assistance from leading external cybersecurity experts.”
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