Transport for London (TfL) recently confirmed that disabled passengers are the first group to feel the effects of a cyberattack that has hit their systems. This incident has severely impacted the Dial-a-Ride service, a specialised transport service designed for wheelchair users and individuals with long-term disabilities, leaving many unable to book their necessary door-to-door journeys.
TfL, the organisation responsible for managing London’s public transport network, initially acknowledged a cyber incident on September 2. In their first public statement, TfL reassured customers that no personal data had been compromised, and transport services across the network were unaffected. However, in the days following, it became clear that the cyberattack has caused more disruption than initially reported, particularly for disabled passengers who rely heavily on the Dial-a-Ride service.
The Dial-a-Ride service, which offers free transport for disabled passengers, was forced to suspend new bookings due to the ongoing cybersecurity incident. A recent update from TfL confirmed that the system is unable to process any new journey requests, inconveniencing those who depend on this service for mobility. In addition to suspending bookings, TfL also reported that many staff members operating the service have limited access to critical systems, making it difficult for them to respond to user inquiries or manage ongoing services efficiently.
For many disabled residents, Dial-a-Ride is a crucial service for daily travel. Without it, those with limited mobility are le
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