On March 31, 2023, several companies reported that their 3CX phone systems had suddenly stopped working. Upon investigation, they found that their systems had been compromised by a malicious software update delivered by 3CX’s automatic update system. In this blog, we’ll take a closer look at the incident and explore the lessons that can be learned from it.
The 3CX Incident: How It Happened
The attackers had managed to gain access to 3CX’s update servers and replace a legitimate software update with a malicious version. This update, which was automatically installed on thousands of 3CX systems, contained a backdoor that gave the attackers full access to the compromised systems. They were able to steal sensitive data, listen in on calls, and even make unauthorized calls.
The Risks of Automatic Updates
The incident highlights the risks associated with automatic software updates, which are designed to keep systems up to date with the latest security patches and bug fixes. While automatic updates can be a convenient way to keep systems secure, they can also be a vector for malware and other malicious software.
In the case of the 3CX incident, the attackers were able to compromise the update system itself, which meant that even systems that were fully up to date were still vulnerable to the attack. This is a particularly worrying de
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