Three Levels of Change: Approval, Purpose, and Careful Monitoring

I logged into one of my online accounts today, and the entire interface was different. At first, I checked to make sure that I was actually on the correct site. Once I confirmed that, I just accepted that the company who runs the software made changes that would improve the performance and functionality of the software. Once I logged in, I noticed that even the desktop icon had changed. Change is a normal expectation in the digital world. Sometimes, a change can be merely cosmetic, improving the user experience. Many times, changes are implemented to remediate a coding error, or to patch a…