Zoom has pledged to provide artificial intelligence (AI) functions on its video-conferencing platform at no additional cost to paid clients.
The tech firm believes that including these extra features as part of its paid platform service will provide a significant advantage as businesses analyse the price tags of other market alternatives. Zoom additionally touts the benefits of a federated multi-model architecture, which it claims will improve efficiencies.
Noting that customers have expressed concerns regarding the potential cost of using generative AI, particularly for larger organisations, Zoom’s Asia-Pacific CEO Ricky Kapur stated, “At $30 per user each month? That is a substantial cost.”
Large organisations will not want to provide access to every employee if it is too costly, Kapur stated. Executives must decide who should and should not have access to generative AI technologies, which can be a difficult decision.